Recover your account

For when you can no longer receive mail or texts at the address on your account, so a reset link cannot reach you. This route is slow on purpose.

Email or phone number on the account

We use this to find the account. Nothing is sent to it, since the point is that you cannot read what arrives there.

How this works

You upload something that proves who you are.
A human reviews it.
If approved, a seven day wait begins.
Every contact method on the account is warned, including the ones you said you cannot reach, each with a link to stop this.
After the wait you can set a new password once.

If someone else started this on your account, that warning and that wait are what let you stop them.